Stubhub Agreement

RICHMOND, Va. (WRIC) — Virginia, along with nine other states and D.C., has reached an agreement with StubHub, an online ticket reseller, after the company refused to refund events cancelled due to COVID-19. Under the terms of the agreement, StubHub must report any future changes to its refund policy directly to consumers and pay refunds on time. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. We strive to guide you to the resources you need to answer questions about your event. If an event is postponed or postponed, your ticket is valid for the new date. If you are no longer able to attend the event, you can put your tickets back on sale and we will waive the selling fee. Read StubHub`s first update on our event cancellation policy. MLB Ticket Purchasers agree to the MLB Participant Health and Safety Policy and any other terms and conditions that apply to the purchase and use of tickets. What are the consequences if I do not follow these health and safety guidelines? StubHub users attending events during the COVID-19 pandemic agree that they are responsible for compliance with all policies relating to sites, teams and artists, including COVID-19 verification requirements and health and safety protocols (e.B. Wearing a mask at all times, proving your COVID-19 vaccination status, submit proof of a negative COVID-19 test within a certain period of time), ==References==”Virginia consumers should be able to trust a company to comply with its cancellation policies and money-back guarantees,” Herring said. “And the COVID pandemic should not be used as an excuse.” By attending the event, you assume the full risk of exposure to COVID-19. StubHub users agree to StubHub`s policies on health and safety protocols for sites.

If you are refused participation or if you are excluded from the event because you do not comply with the health and safety guidelines required by the venue, team or artist, you will not be compensated for your order. Log in to your StubHub account and click My Tickets to view the status of your event. Learn more about the status of the event. Instead, the company offered a credit equal to 120% of the price of the cancelled ticket – a credit that could only be used to purchase future tickets on StubHub. What is your policy for postponed or postponed events? How do I know if my event has been assigned or where can I see the status of the event? Do you prefer a cash refund instead? No problem. Simply go to your StubHub wallet and click on the “Request a cash refund” button on the corresponding balance. We will process the refund on your original payment method within 30 days. Prior to March 2020, StubHub offered a “FanProtect Guarantee” that included full refunds for cancelled events. However, when the first wave of COVID-19 hit and sites across the country suddenly closed, StubHub broke that promise, according to a press release from Virginia Attorney General Mark Herring`s office. If you have purchased a ticket, have been affected by the changes described above and have not been contacted by StubHub, you may contact the Company at (866) 788-2482 or file a complaint with the Consumer Protection Division of the Attorney General.

Sellers must notify StubHub of any seat changes and disclose all relevant health and safety requirements related to their offer if they differ from the general policy of the venue. If you fail to do so, we may cancel orders and charge you as provided in our Terms of Use. Learn more about disclosing health and safety requirements in your ad. NFL ticket buyers agree to the NFL`s Additional Health and Safety Terms and Conditions and any team-specific terms and conditions available there. These policies are subject to change, so please review the latest requirements on the venue, team or artist`s website prior to your event. If you are refused or excluded from the event due to your failure to comply with these guidelines, you will not be compensated for your order. If an event is cancelled, you will receive a StubHub credit of 120% of the amount you paid. The balance will not expire until December 31, 2022 and you can use it for any live event on our website in the same currency. .

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