StubHub is making its online ticket sales process more transparent. The ticket exchange and resale company recently announced an agreement with the Canadian Competition Bureau to make it clearer to Canadian users on StubHub.ca and mobile apps, as well as in advertising emails, when ad rates include mandatory fees. If you purchased your tickets on StubHub, you can re-engage your tickets for free. What is your policy for postponed or postponed events? The agreement, which is binding for ten years by court order, was reached after the Government of the Clearing Office of Canada fined StubHub Canada Ltd. and StubHub Inc. C$1.3 million ($978,000) for advertising “inaccessible prices for event tickets.” According to a press release from the Competition Bureau Canada, StubHub prevented consumers from purchasing entertainment and sporting event tickets at prices advertised online, with the company adding a mandatory fee to the prices listed at the end of the transaction. When do you think live events will return to normal? Read StubHub`s first update on our event cancellation policy. We advise you to inquire with the team or the website of the event according to the most accurate information. As the COVID 19 situation evolves, we understand that you may have questions about events, security procedures for venues and teams, cancellations and postponements. Please note the following information: StubHub offers access to more than 10 million live sporting, music and theatrical events in more than 40 countries around the world. The company`s approach to improving the customer experience is a good example of the ticketing industry and supports the Bureau`s 2017 warning to all suppliers to check their marketing practices and ensure that actual ticket prices are displayed in advance. Since 2016, the Bureau`s actions have reportedly accumulated $11.25 million in penalties paid so far by Ticketmaster and four major car rental agencies, including Avis/Budget, Discount, Enterprise, and Hertz.
You will be paid after the event. Learn more about our sales policy. Keep your current tickets if they are valid for the new event date If an event is cancelled, you will receive a credit from StubHub equivalent to 120% of the amount you paid. Learn more about our event. I am an award-winning professional journalist with over 15 years of experience writing and editing arts and entertainment content for leading media companies around the world, given the growing number of people attending live music events – 52% of Americans in 2018 – trustworthy ticketing services are becoming more important than ever for the music industry. StubHub is already the world`s largest ticket marketplace and was ranked in 2019 by Newsweek as the number one ticketing company among the top U.S. companies for customer service. If the brand can continue to strengthen its fan relationships and keep up with the rapid changes in the ticketing industry, it will be well positioned as an important player in the future of live entertainment experiences around the world. We are waiting for the organizer to make a decision on whether to cancel or postpone the event. .